Venue terms

1. Who is who

The Door is run by 5THN Music LLC, the company behind Loud and Heavy Booking. When your room lists a show of its own, your venue is the presenter and The Door is the ticketing agent only. You are responsible for the event itself: whether it happens, who performs, the room, your staff and everyone's safety.

2. The fan policies apply to every ticket

Every ticket sold for your show is sold under the The Door terms of use, refund policy and privacy policy. You agree to honor them. You will not charge fans anything at the door on top of a ticket they already hold, and you will not turn away a valid ticket for a reason the terms do not allow.

3. Prices and fees

You set the price of every show. Fans pay that price plus the service fee shown at checkout, and nothing else. Your venue pays no listing fee, no monthly fee and no per-ticket cut. The service fee is not part of the door money and is not split.

Texas sales tax collected at checkout is set aside and never counted in the split.

4. Canceled, moved and changed shows

If you cancel a show, every fan is refunded in full, service fee included, and those refunds come out of that show's money before anyone is paid. If money for that show was already paid to you, you agree to pay back what is needed to cover the refunds.

If a show moves or changes in a way that matters, tell us before you announce it so fans can be told and offered their money back under the refund policy.

A fan's card dispute on your show is handled the same way: it comes out of that show's money, or out of your next payout if the show is already paid.

5. Capacity, the door and safety

You set a real capacity and, where it applies, your fire code limit. The Door stops online sales at capacity. Your staff are responsible for the door: checking age and ID, refusing entry for cause, and following the fire code when selling at the door.

You are responsible for your door logins. Keep the passwords to your own people, and you answer for what is done with them, including overrides and cash sales.

6. Cash and payouts

Cash taken at the door is held by your staff. At close out, the cash is counted and handed out as the settlement shows, and any shortage is reported to us that night.

Card money is paid out through Stripe to the account your venue sets up, after the show is closed out, according to the settlement for that show. You are responsible for your own taxes on what you are paid.

7. Fan information

You may use the names and details of fans who hold tickets to your show only to run that show. You will not sell them, share them, or add them to marketing lists without the fan's permission.

8. Show content

You confirm you have the right to use the show name, flyer, photos and act names you put on a show page, and you let us display them on the site and in messages about the show.

9. Liability and indemnity

The site is provided as is. To the fullest extent the law allows, the total liability of 5THN Music LLC to your venue for any claim about the site or a show is limited to the service fees collected on that show.

You agree to cover the reasonable costs of any claim brought against 5THN Music LLC because of your event, your room, your staff, or your breaking these terms or the law.

10. Ending, changes and the law

Either side may stop at any time by writing to the other; for us that is grant.loudandheavybooking@gmail.com. Shows already on sale are either held as sold or canceled with full refunds under section 4.

We may update these terms. When we do, your login asks you to agree again before listing or selling anything more.

These terms are governed by the laws of the State of Texas. Any claim must be brought in the state or federal courts located in Potter County, Texas.